It usually about 2 days for preparation, 5-7 days door-to-door delivery, please make sure you are at home when the packages will be arrived.
* All orders will be insured for the full purchase amount, a tracking number and a website will be send to you 1 day after delivery.
* There is always a delay in updating of EMS data, please don't worry, the data will appear online 48 hours after delivery.
* All the BCBG max azria dresses are in their original package, then into a black op bag for delivery.
* All the BCBG max azria dresses will be checked carefully before shipping, they are all in good conditions: if the package is broken when you receive it, you can refuse to sign for it. The shipping company will be responsible.
* After placing orders, please check your email to get order confirmation, and we will arrange the products once we receive the confirmation from you.
* A waybill will ship with the package, if you have special requirement of commercial invoice, please email us.
Returns:
* Before enjoying easy exchange & return policy, you must contact us with returning shipping address before sending the items back.
* All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. If the products have quality problem, please kindly email us some photos of the products; we will check it with our delivery department, and give you an answer.
* All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
* We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
* All returned merchandise should be sent to the shipping address we email you.
Order cancellation:
*All BCBG dresses ordered from us can be cancelled within 1 day free of charge. Orders cancelled after 24 hours will have a 15% restocking fee,10% handling fee of the item price.
*The Orders have shipped can not be cancelled, we thank you for your understanding in advance.
Special instructions
If your receiver address is not in accordance with the address you used to register, or if you have some other question to your order, such as the color, size and so on, you can note down your requires on "Special instructions of your order", and we will ship out your order after we have confirmed your address and your requires carefully, please be assured.
